Our Company
Jaiho Play is one of India's most trusted Online Gaming Portal completely owned and operated by Jaiho Play Tech Private Limited. With a mission to promote online gaming in India, Jaiho Play is steadily providing a platform for a community of skilled gamers all over the country.
With 10+ years of pioneering experience in this space, we at Jaiho Play understand the needs of online gaming in India and strive to provide better and faster results as well as a significantly improved gameplay experience.
And with Responsible Gaming at the core of our ideologies, our objective as an industry veteran is to provide you a platform that is “purely a source of entertainment”. We want to make sure players are here for the right reasons.
Our Team
At the heart of our operations is a team of remarkable individuals who help steady the ship in the right direction. Our team is a diverse mix of young entrepreneurs as well as an able and experienced team of industry stalwarts who are masters of their domains.
And with state-of-the-art software created on a custom-built architecture to be robust in operating Multi-Player Tables and Online Tournaments, we have a dream combo in place.
A well-oiled machine that has helped us embark on this journey and to consistently deliver at a very high level for the entirety of our tenure.
Responsible Gaming
We at Jaiho Play actively promote responsible gameplay for our users. We believe that gaming is and should be done purely for entertainment – meaning, playing till it doesn’t affect your body, mind or finances in a negative way. We strongly believe that with the right approach to our games, the experience can be highly rewarding. Games at Jaiho Play not only give you the thrill of winning against players from across the country but can also improve your strategic prowess, decision-making, and time-management skills.
We at Jaiho Play want you to enjoy our games as much as we have enjoyed creating them for you. As a responsible gaming company, we take the following steps for all our users:
We comply with all applicable laws, rules, regulations, and requirements necessary to run a real-money gaming application and structure our games with a view to being compliant.
We only allow users who are 18+ to join the game and deploy screening and age-gating techniques and/or obtain declarations from users as to their age.
Game rules are explained in detail at the start of the game. They are also accessible as a video or in text format all the time within the app
We provide 24X7 customer care at [email protected]
We offer multiple tournament options to choose from according to one’s risk appetite
We understand that gaming has the potential to be addictive, and one can lose track of time and money whilst playing games. But by keeping the following DOs and DON’Ts in mind, you can ensure your love for gaming doesn’t change into an addiction:
Responsible Gaming: Do
Play for entertainment alone, not as a source of earnings or remuneration which in any manner impacts your financial independence.
Decide in advance how much money you will spend playing the game and only play with disposable income (i.e. such amounts of money you can afford to risk losing entirely without in any way jeopardizing your current financial position).
Decide on the number of hours you will be devoted to the game and stick to it ensuring you do not exceed such a number of hours in any circumstances
Set deposit limits while playing so that you never deposit more than your disposable income which you can afford to lose
Take a break and pause playing for a while if you have lost money continuously multiple times
Reach out to our customer care if you think you are addicted to any of our games and would like us to help you with dealing with your game-addiction
Responsible Gaming: Do Not
Don’t play to earn extra income
Don’t play impulsively
Don’t play with loaned money
Don’t play if you’re not in a calm mental state. This affects your game performance ultimately leading you to lose money
Don’t chase losses. Since all games on Jaiho Play are skill-based, take time to hone your skills to play better
Don’t forget to keep a check on how much you are spending on the game
Don’t play in between work or other engagements so you can play the game with a free mind. This is also important as you don’t want this to interfere with your day-to-day life
Don’t harass, threaten or abuse other players on the Platform or engage in any conduct that would be considered illegal, unethical, or defamatory
If you need any further information or help, write to us at [email protected] and we would be happy to help.
Fair Play
We at Jaiho Play want to ensure a fair game for you every time you play with us. We highly value transparency and integrity which is further reflected in our Fairplay Policy.
Transparency
Equal Opportunity
Our games ensure equal opportunities for all our users. The game rules and regulations apply to every player equally. We take every measure possible to avoid hacking or cheating on our platform. Deadlines are put in place for joining each tournament to ensure every user has an equal opportunity at the game.
Game Winnings
It is important that our users know upfront what potential winnings they could take home if they win when they sign up for a game. We want your experience on the games to be seamless and have taken the following steps to ensure you enter a tournament with full confidence:
The scoring system used for calculating points is clearly illustrated and displayed for every new user being onboarded on our platform
The applicable play money for winners of each game is clearly mentioned. Any winnings/payouts are promptly processed and credited to the User’s account as per our Terms & Conditions and other applicable Jaiho Play policies.
Any cancellation fee or consequences for leaving the game mid-way or engaging in unfair gaming practices is also prescribed in this Fairplay Policy and the Terms of Use.
Trust
Genuine, Verified Users
We strive to ensure that we only have genuine users playing Jaiho Play. There are no robots allowed on the Platform (As defined in the Terms). To facilitate this, we have put in place appropriate policies and protocols to check for any violation of the Jaiho Play FairPlay Policy. Before withdrawing any winnings, depending on the amount and/or frequency of the withdrawal, a user may be required to verify the user’s identity, and account – e.g.: copies of PAN card & bank account details. These details and documents are collected and verified as prescribed by respective law or by regulatory authorities either by us directly, or via a third-party service provider.
Safe & Secure Payments
We at Jaiho Play have integrated a safe & secure withdrawal process to ensure the smooth withdrawal of money for our users. We work with trusted third party payment gateways with 3-D secure authentication that guarantees the safety and security of all financial transactions. We do not store your financial/payment instruments like credit cards and debit cards, UPI handles, and wallet details with us, and these are stored only with authorized technology service providers and entities permitted to store such data in accordance with applicable laws and regulatory directives.
Communication
Keeping in mind the importance of being accessible to our users, Jaiho Play has built processes where users can reach out and raise issues on our Helpdesk section. Resolutions to issues raised are provided within a short span and can be easily tracked by the users.
Responsibility
Protecting User Information
Jaiho Play deploys industry-leading data security protocols and measures to protect personal user information like PAN card details and bank account details. Any personal information shared with us is only used for user verification and is not disclosed to any outside parties except for in special cases where it is required to use their services for verification, or unless required to be disclosed under compulsion of law, or by law enforcement, regulatory or judicial authorities as provided in our Privacy Policy.